Refund policy

At POMELO, we strive to provide the best shopping experience for our customers.

Refund, Return and Exchange Policy

we don’t accept return and refund

Exchanges are only accepted if the item received is damaged, defective, or incorrect.

Requests must be submitted within 3 days of receiving the order, along with clear photos of the item and packaging.

Items must be unused and in their original condition and packaging.

For any questions regarding orders or exchanges, please contact us through our official email Pomeloshop.ae@gmail.com